At Munawer.pk, we want to make your shopping experience as smooth as possible. This policy outlines our approach to returns and refunds.

Eligibility for Returns:

You can request a return within 7 days from the date of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, including plastic sheets. Kindly ensure the items are in the same condition as they were originally delivered. You’ll also need the receipt or proof of purchase.

Non-Returnable Items:

Please note that certain items are not eligible for return, including:

  • Items Without Proof of Purchase.
  • Personalized or customized items.
  • Perishable goods.
  • Change of mind/Exchange.
  • Gift Cards and Vouchers.
  • Health and Personal Care Items: Products like cosmetics, skincare, and grooming items may be non-returnable if the seal is broken or tampered with for safety and hygiene reasons.
  • Some products cannot be returned, such as Food items, Software, Underware, and Swimsuits.
  • Products purchased during the period of sale or special promotion
  • Final Sale Items: Products marked as “final sale” or “clearance” are typically non-returnable, as the customer is informed of the reduced price and the non-returnable status at the time
  • After 7 days time period.

Refund Process:

Upon approval of your return, we will initiate a refund to your original payment method. It may take a few business days for the funds to reflect in your account.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

How to Request a Return:

To request a return, please contact our customer support team on WhatsApp at 0341 0738060  or email us at support@munawer.com. We will guide you through the process and provide you with the necessary instructions.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged or Defective Items or Wrong Product or Never Arrived:

If you receive a damaged or defective item or the wrong product or product that never arrived, please contact us immediately with a video or photos of the product and its packaging. We will work to resolve the issue promptly. REMEMBER: YOU MUST MAKE A VIDEO WHILE OPENING A PARCEL.

Return Initiation: 

Once we receive the returned product and complete the inspection, your payment will be processed for a refund. We will contact you to collect your payment details for the refund transfer.

Please note that return shipping charges will only be covered if the issue is confirmed to be on our end. Otherwise, return delivery costs will be the customer’s responsibility.

Return – Exchange Initiation: 

Your item will be exchanged after we receive and inspect it. We will send you the new article. Please note that if the mistake is not on our end, we will not cover return charges.

Cancellation of Orders:

You can cancel an order before it is shipped. Once the order is shipped, our standard return policy applies.

Refunds on Gift Purchases:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Allow to Open: 

Allow to open is available for returning customers.

For first-time shoppers, there is no issue with allowing you to open and inspect the parcel before accepting it. However, if the package is returned, it costs us around Rs. 830 due to courier charges, which is not a feasible option.

To help you make an informed decision, we can share a video of the product beforehand. If you are satisfied with the product, we will proceed with dispatching your order.

Fake Orders:

We always reconfirm orders twice before dispatching to make sure the customer is genuinely committed to receiving the parcel.

When you (the customer) place an order on our website and then confirm it again on WhatsApp, it indicates to us that you have made a genuine commitment to receive the order. We also assume that, as a website customer, you have had the opportunity to review and understand our terms and conditions before placing the order.

If you have any confusion or uncertainty about a product, please let us know on WhatsApp before placing or confirming your order. We will be happy to share real pictures and videos so you can make an informed decision.

We also never dispatch a different product from what you have ordered without informing you first. If an item is unavailable or an alternative is required, we always contact you and obtain your confirmation before dispatching.

We believe this transparency and customer support are among the reasons we have maintained good customer ratings and reviews on our website.

Of course, we understand that you have the personal choice to refuse or return a parcel. However, once an order is confirmed, we have already paid the delivery charges on your behalf. Under our courier arrangement, when a parcel is returned, we have to bear both the original delivery and return charges, which can result in a significant loss for us.

This is exactly why we reconfirm orders twice—to minimize unnecessary returns and avoid such losses.

If you were not genuinely interested in receiving the order, we kindly request that you avoid placing or confirming the order, as the resulting courier costs have to be covered by us.

In this particular case, we are willing to share the loss with you rather than ask you to bear the full amount. We kindly request you to contribute 50% of the courier loss, while we will absorb the remaining 50%.

We hope you understand our position and appreciate your cooperation.

Contact Information:

If you have any questions or concerns regarding our return and refund policy, please reach out to us at:

Email: support@munawer.pk

Phone: 03410738060

We aim to make the return and refund process as easy as possible for our valued customers. Your satisfaction is our priority. Thank you for shopping at Munawer!

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Note:

Please don’t approach our policies as if you’re trying to find loopholes or legal technicalities. Our policies are clear, straightforward, and designed to ensure a fair experience for both our customers and our business.

We simply ask that our policies and the order-confirmation process be respected. Thank you for your understanding.